FAQs
1. What sizes do you offer?
Answer: We offer a wide range of sizes from XS to XXL You can check our size guide available on each product page for exact measurements to ensure the perfect fit.
2. How do I care for my clothes?
Answer: Each item comes with specific care instructions on the label. For general care, we recommend washing in cold water and air-drying when possible to maintain the longevity of your clothes. Always avoid harsh detergents and direct sunlight.
3. What is your return and exchange policy?
Answer: We accept returns and exchanges within 30 days of purchase, provided that the items are unworn, unwashed, and in original condition with tags attached. Some sale items or personalized products may not be eligible for returns.
4. Do you offer international shipping?
Answer: Yes, we ship internationally to most countries. Shipping costs and delivery times may vary based on location. You can review our shipping information page or contact customer support for specific details.
5. How long will it take to receive my order?
Answer: Domestic orders typically arrive within 3-7 business days, while international orders can take up to 10-15 business days depending on your location and shipping method. Once your order is dispatched, you will receive a tracking number to follow your package.
6. What payment methods do you accept?
Answer: We accept all major credit cards, including Visa, MasterCard, and American Express, as well as PayPal, Apple Pay, and Google Pay. Some regions may have additional local payment options available at checkout.
7. Can I change or cancel my order after it's placed?
Answer: Once your order is placed, we work quickly to process and ship it. If you need to make changes or cancel an order, please contact us as soon as possible, and we’ll do our best to assist. However, we cannot guarantee changes once the order has been processed.
8. Do you offer gift cards?
Answer: Yes, we offer digital gift cards that can be purchased online. Gift cards are delivered via email and can be redeemed at checkout on any of our products.
9. How do I track my order?
Answer: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or via the courier’s website.
10. What if the item I want is out of stock?
Answer: If an item is out of stock, you can sign up for our email notifications to be informed when it becomes available again. For limited-edition items, availability is not guaranteed after the initial run.
11. Can I request customizations or alterations?
Answer: At the moment, we do not offer customizations or alterations. However, we recommend contacting a local tailor if you need adjustments to the fit of your garment.
12. Do you offer discounts or promotions?
Answer: Yes, we occasionally offer discounts, promotions, and exclusive sales. Sign up for our newsletter or follow us on social media to stay updated on our latest offers.
13. Are your products sustainably made?
Answer: We are committed to sustainability and ethical production. Many of our products are made from eco-friendly materials, and we work with suppliers who follow fair trade practices. You can read more about our sustainability initiatives on our website.
14. How do I contact customer service?
Answer: You can reach our customer service team via email at hello@eyse.com or through our contact form. We aim to respond to all inquiries within 24-48 hours.
15. What happens if my item arrives damaged or defective?
Answer: If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. We will arrange for a replacement or refund, depending on the issue.