FAQs

1. What sizes do you offer?

Our collections feature a range of sizes and silhouettes, with availability varying by style.

Each product page includes a detailed size guide to help you find your best fit. We recommend reviewing the measurements before ordering, as sizing may differ between structured tailoring and knitwear.

For personalized sizing assistance, contact us at hello@eyse.co.

2. How do I choose the right size?

Finding your best fit begins with understanding your proportions.

Explore our Body Shape Guide to discover silhouettes that complement your figure, and refer to the size guide on each product page to select your size.

For personalized recommendations, our team is happy to help at hello@eyse.co.

3. How should I care for my Eysè pieces?

Each garment includes care instructions specific to its fabric and construction.

We recommend following the garment’s care label to preserve its shape, texture, and appearance.

For pieces suitable for machine washing, use a gentle cycle and follow the recommended temperature and drying instructions.

4. What is your return and exchange policy?

We want you to feel confident shopping with Eysè. If something isn’t quite right, we welcome returns and exchanges within 30 days of delivery, provided your parcel reaches us within this period.

Simply email us at hello@eyse.co to initiate your request, and our team will guide you through the next steps. Sale items are final sale, subject to applicable consumer protection laws.

For full details, see our Returns & Exchanges page.

5. Does Eysè ship internationally?

Yes. Eysè ships to selected international destinations. Complimentary shipping on orders of US$150 or more.

For orders below US$150, a shipping fee is shown at checkout. Most orders arrive within 10–14 days of purchase. See our Shipping Policy for full details.

6. How long will it take to receive my order?

Orders are prepared and dispatched within 3–5 business days, and most arrive within 10–14 days of purchase.

Delivery may take longer during public holidays or customs clearance. You’ll receive tracking details once your order ships.

Once your order has been dispatched, you’ll receive tracking information to follow its progress. You can also track your order through our Track Your Order page.

Presale items may require additional processing time, as indicated on the relevant product page.

7. What if I order a presale item?

Certain styles may be available for presale before they are ready for immediate dispatch.

Presale items require additional processing time, and estimated dispatch dates will be indicated on the relevant product page.

If your order includes both available and presale items, please contact our team for information about your expected delivery timeline.

8. Will I need to pay customs duties or import taxes?

For eligible international orders of US$150 or more, Eysè covers applicable customs duties and import taxes under our shipping arrangements.

Please refer to our Shipping Policy for further details.

9. What payment methods do you accept?

We accept major credit cards, including Visa, Mastercard, and American Express, as well as Shop Pay, Apple Pay, and Google Pay.

Additional payment methods may be available depending on your location.

All available payment options will be displayed at checkout.

10. Can I change or cancel my order after placing it?

We begin preparing your order shortly after it is placed.

If you need to make a change or request a cancellation, please contact hello@eyse.co as soon as possible.

We’ll do our best to accommodate your request, although changes or cancellations cannot be guaranteed once processing has begun.

11. Does Eysè offer gift cards?

Yes. Eysè offers digital gift cards, delivered by email and redeemable online.

Gift cards make a thoughtful option when you’re unsure which style or size to choose.

12. How can I track my order?

Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking information.

You can follow your delivery through our Track Your Order page or directly through the courier’s website.

If you need assistance, contact hello@eyse.co with your order number.

13. What happens if an item is out of stock?

Popular styles may occasionally sell out.

Subscribe to our newsletter for updates on restocks, new arrivals, and upcoming collections.

Please note that some limited-edition pieces may not be restocked.

14. Do you offer alterations or customizations?

We currently do not offer garment alterations or customizations.

For minor adjustments, we recommend consulting a professional tailor to achieve your preferred fit.

15. Do you offer discounts or promotions?

Yes. We occasionally introduce exclusive offers, seasonal promotions, and special collection previews.

Subscribe to our newsletter to receive 10% off your first order, along with early access to new arrivals and selected offers.

Promotional offers are subject to their individual terms and conditions.

16. What is Eysè’s approach to considered fashion?

We believe a considered wardrobe begins with pieces you’ll want to wear again and again.

Our collections are thoughtfully curated with an emphasis on silhouette, versatility, and enduring style.

Each coordinated set is designed to be worn together or styled individually, creating more possibilities within your existing wardrobe.

17. What if my order arrives damaged, defective, or incorrect?

We want every Eysè order to arrive exactly as expected.

If something isn’t right, please contact hello@eyse.co as soon as possible.

Include your order number and clear photographs of the issue so our team can review it and arrange an appropriate resolution.

18. How can I contact Eysè?

Our customer care team is available to assist with sizing, orders, shipping, returns, and general inquiries.

Email us at hello@eyse.co.

We aim to respond within 24–48 hours.