Returns & Exchanges
Returns
We want you to feel confident shopping with Eysè. If something isn’t quite right, we welcome returns and exchanges within 30 days of delivery, provided your parcel reaches us within this period. Simply email us at hello@eyse.co to initiate your request, and our team will guide you through the next steps.
Please use a trackable shipping service. To be eligible, items must be:
- Unworn and unwashed
- In their original condition
- Returned with all original tags attached
- Returned in their original packaging
Items showing signs of wear or use, including washing, perfume, deodorant, makeup, stains, pet hair, damage, or alterations, will not be accepted. Original shipping charges are non-refundable.
Final Sale & Non-Returnable Items
All items marked “Sale” or purchased at a sale price are considered final sale and are not eligible for return, refund, exchange, or store credit.
The use of a promotional discount code does not affect an item’s return eligibility unless otherwise stated at the time of purchase.
Gift cards are non-returnable and non-refundable.
Damages & Issues
Please inspect your order upon delivery. If you receive an item that is defective, damaged, or incorrect, please contact us at hello@eyse.co as soon as possible.
Please include your order number and photographs clearly showing the issue so our team can review and make it right.
Exchanges
Once your parcel is received and inspected, we will confirm your exchange and ship your replacement. Exchanges are subject to availability. If your requested size or style is unavailable, our team will contact you with the available options.
European Union 14-Day Cooling-Off Period
For orders delivered within the European Union, you have the right to cancel or return your order within 14 days of delivery, in accordance with applicable consumer protection laws.
Returned items must be in the same condition in which they were received: unworn, unused, with all original tags attached and in their original packaging.
Items showing signs of wear or use, including washing, perfume, deodorant, makeup, stains, pet hair, damage, or alterations, may not be eligible for return, subject to applicable law.
Proof of purchase is required. Return shipping costs are the responsibility of the customer unless otherwise required by applicable law.
This right applies in addition to our 30-day returns window.
Refunds
Once your return has been received and inspected, your refund will be issued to your original payment method within 10 business days of approval.
Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.
Original shipping charges are non-refundable, except where otherwise required by applicable law.
Policy Notice
Eysè reserves the right to update or modify this policy at any time. Any changes will apply to purchases made after the updated policy is published, except where otherwise required by applicable law.