Returns & Exchanges
Returns
We accept return requests within 7 days of delivery. Approved returns must be shipped back within 14 days of the original delivery date.
To initiate a return, please contact hello@eyse.co. within the 7-day return request window. Our team will provide instructions on how and where to send your return.
All returns must be sent using a trackable shipping service. Returns sent without prior approval will not be accepted.
To be eligible for a return, items must be:
- Unworn and unwashed
- In their original condition
- Returned with all original tags attached
- Returned in their original packaging
All returned items are inspected upon receipt. Items showing signs of wear or use, including washing, perfume, deodorant, makeup, stains, pet hair, damage, or alterations, will not be accepted.
Original shipping charges are non-refundable.
If you have any questions regarding a return, please contact us at hello@eyse.co.
Final Sale & Non-Returnable Items
All items marked “Sale” or purchased at a sale price are considered final sale and are not eligible for return, refund, exchange, or store credit.
The use of a promotional discount code does not affect an item’s return eligibility unless otherwise stated at the time of purchase.
Gift cards are non-returnable and non-refundable.
Damages & Issues
Please inspect your order upon delivery. If you receive an item that is defective, damaged, or incorrect, please contact us at hello@eyse.co as soon as possible.
Please include your order number and photographs clearly showing the issue so our team can review and make it right.
Exchanges
We accept exchange requests within 14 days of delivery.
To request an exchange, please contact hello@eyse.co. Our team will provide instructions on how and where to send your item.
Exchange items must be returned using a trackable shipping service and must meet the same condition requirements as returns. Items must be unworn, unwashed, in their original condition, with all original tags attached and in their original packaging.
Items showing signs of wear or use, including washing, perfume, deodorant, makeup, stains, pet hair, damage, or alterations, will not be accepted for exchange.
Once your return parcel has been received and inspected, we will confirm whether the exchange has been approved. If approved, your replacement item will be shipped accordingly.
All exchanges are subject to product availability. If your requested size or style is unavailable, our team will contact you with the available options.
We recommend reviewing the size guide on each product page before placing your order to help determine the best fit. If you’re unsure about sizing, please feel free to contact us at hello@eyse.co. Our team will be happy to provide personalized sizing guidance to help you find your best fit.
European Union 14-Day Cooling-Off Period
For orders delivered within the European Union, you have the right to cancel or return your order within 14 days of delivery, in accordance with applicable consumer protection laws.
Returned items must be in the same condition in which they were received: unworn, unused, with all original tags attached and in their original packaging.
Items showing signs of wear or use, including washing, perfume, deodorant, makeup, stains, pet hair, damage, or alterations, may not be eligible for return, subject to applicable law.
Proof of purchase is required. Return shipping costs are the responsibility of the customer unless otherwise required by applicable law.
Refunds
Once your return has been received and inspected, your refund will be issued to your original payment method within 10 business days of approval.
Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.
Original shipping charges are non-refundable, except where otherwise required by applicable law.
Policy Notice
Eysè reserves the right to update or modify this policy at any time. Any changes will apply to purchases made after the updated policy is published, except where otherwise required by applicable law.